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Account verification is a crucial security step. Please navigate to your profile's 'Verification' section and submit a clear copy of a valid government-issued ID. Our team will review it within 24-48 business hours to ensure your account's integrity.

We provide several secure withdrawal options, including local bank transfers and major e-wallets. Please visit the 'Cashier' section for a complete list of available methods and their respective processing times. Note that all withdrawals are subject to verification.

On the login page, click the "Forgot Password" link. You will be prompted to enter your registered email address or phone number. Follow the instructions sent to you to securely reset your password. For security reasons, our support staff cannot reset passwords directly.

Most deposits made through our recommended payment channels are processed instantly. However, some bank transfers may take up to 15 minutes to be credited. If your deposit has not been reflected after this period, please contact our support team with your transaction details.

Each game has a dedicated 'Help' or 'Info' icon (often represented by a '?') within the game interface. Clicking this icon will open a detailed guide explaining the rules, pay tables, and special features of that specific game. We encourage all players to read these rules before playing.

We are committed to player well-being. In your account's 'Responsible Gaming' section, you can set daily, weekly, or monthly deposit limits, session time limits, and self-exclusion periods. These tools are designed to help you maintain control and ensure a safe, enjoyable experience.

We provide a confidential self-assessment questionnaire in the 'Responsible Gaming' section of your profile. This tool, developed with guidance from psychological experts, helps you reflect on your play patterns. If you feel your gaming is becoming problematic, we strongly recommend seeking advice from professional organizations.